Refund policy
Return & Refund Policy
We want shopping with Glam Tumble to feel simple and straightforward. If you need to return an eligible item, please review the requirements below.
30-Day Return Window
Eligible returns may be requested within 30 days of the date your order was delivered.
Items must generally be unused, in their original condition, and returned with their original packaging and included accessories or documentation when applicable.
Beauty and Makeup Products
For hygiene reasons, beauty and makeup products that have been opened or used may not be eligible for return.
This restriction does not prevent us from addressing products that arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Please include your order number, a description of the issue, and clear photographs when appropriate so our team can review the matter efficiently.
Starting a Return
Please contact our support team before sending an item back. We will review your request and provide the appropriate return instructions if the item qualifies.
Please do not send a return to our business address without receiving return instructions from our support team.
Return Shipping
For standard eligible returns, the customer is responsible for return shipping costs unless the return is due to an item arriving damaged, defective, or incorrect.
Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Approved refunds are generally issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.
Non-Returnable Items
Certain products may not qualify for return, including opened or used beauty and makeup products where hygiene considerations apply, personalized items, and products specifically identified as non-returnable on their product page.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We can generally cancel an order before fulfillment, but cancellation cannot be guaranteed after an order has been fulfilled or shipped.
Contact Us
Email: support@glamtumble.com
Phone: +1 (813) 555-0174
Hours: Monday–Friday, 9:00 AM–5:00 PM ET